Returns & Refunds

To request a refund, simply contact Cindy directly through the Ask Cindy page or email nurturedsoulskincarecolorado@gmail.com within 30 days of your purchase date. Let her know which product you're returning and what the issue was — not because it's required, but because she genuinely wants to understand.

Cindy processes refunds personally. You don't need to ship anything back in most cases. Refunds are issued to your original payment method within 5-7 business days of approval.

Contact us within 30 days of your purchase date.

• Refund approved and processed within 1-3 business days.
• Credit appears on your statement within 5-7 business days, depending on your bank.

If a product arrived damaged or incorrect, we will send a replacement immediately. Contact us with a photo of what you received and we'll sort it out without delay.

If you'd prefer a different product instead of a refund, contact Cindy and she will work with you to find what's right for your skin.

Nurtured Soul products use essential oils instead of parabens as preservatives. This means products should be used within 2 years of manufacturing. Because we ship regularly and don't warehouse product for long periods, every order is always fresh. If you have any questions about the freshness or condition of a product you received, contact Cindy directly.